One Talk Verizon Centers of Excellence Case Study

See how Verizon used its own One Talk solution to support sales teams.

Verizon Centers of Excellence (COEs) provide engineering and networking support to its field sales teams. The teams often need to engage COEs, sometimes outside normal business hours. As a result, the COEs need a phone system that provided direct contact to a live support person whenever someone from the field called in. One TalkSM from Verizon fit the bill. One Talk gave the COEs a mobile-first business phone system with 50-plus features that allow support staff to move calls between desk phones and their compatible mobile devices. Now, field teams can reach someone at a COE around the clock, so they can get the support they need.

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